Frequently asked questions

SUBSCRIBE

• How quickly will the parcel arrive?

  Under normal circumstances, your order will arrive within 2-3 working days.
  Orders placed over the weekend and holidays will be dispatched the following working day.

• Where can I pick up my parcel?

  Estonia: Smartposti, DPD, Venipak or Omniva parcel machines, plus Smartposti courier will deliver the parcel to your desired location.
  Finland: From Smartpost parcel machines.
  Latvia: Smartpost, DPD, Venipak and Omniva parcel machines.
  Lithuania: Smartpost, DPD, Venipak and Omniva parcel machines.

  Delivery providers in other European countries can be found in the shopping cart after you have specified the country of the subscriber.

• How much does shipping cost?

  Estonia:

  • For orders over 99€, delivery is free (to Smartpost and Venipak machines).
  • For orders under 99€, Smartpost parcel delivery is 1.99€.
  • Venipak parcel delivery costs 2.50€.
  • Delivery to Omniva and DPD machines costs 2.99€.
  • Smartmail courier costs 4.99€.
  • It is also possible to come to Kolga-Jaani, Viljandimaa by prior arrangement.

  Finland:

  • If the order is more than 99€, shipping is free.
  • For orders under 99€, the cost of sending one parcel to the parcel machine is 6.90€.

  Latvia:

  • For orders over 99€, delivery to Venipak’s parcel machines is free of charge.
  • For orders under 99€, the delivery to the Venipak parcel machine is 3.50€.
  • Sending to a Smartmail machine costs 4.00€.
  • Shipping to DPD machines costs 4.88€.
  • Delivery to Omniva’s cash machines costs 7.98€.

  Lithuania:

  • For orders over 99€, delivery to Venipak’s parcel machines is free of charge.
  • For orders under 99€, the delivery to the Venipak parcel machine is 4.00€.
  • Delivery to a Smartmail machine costs 4.00€.
  • Shipping to DPD machines costs 5.49€.
  • Delivery to Omniva machines costs 7.99€.

  The cost of shipping to other European countries is displayed in the shopping cart and depends on the total weight of the parcel.

• How can I order abroad?

  Orders to Finland, Latvia, Lithuania, Poland, Austria, Slovakia, Slovenia, Spain, Denmark, Sweden, Ireland and Hungary can be placed in our e-shop!

  Orders to other European countries can be placed by e-mail. Send us an e-mail to info@elusvali.ee with your exact order request, phone number and address and we will be happy to send you a parcel! The approximate cost of transport to Europe is €15. The exact transport price depends on the total weight of the order.

• How do I pay for my subscription?

  You can pay for your order through all major banks: Swedbank, SEB, LHV, Luminor, Coop, Citadele, Revolut, N26. You can also pay by credit card or by separate bank transfer. You also have the option to pay later, with 0% interest and no extra fees, via the “Pay later” solution.

  Will my card details be kept safe?

  Do you use recycled packaging for packaging and can it be discarded?

• Will my card details be kept safe?

  Our partner Montonio keeps your card details secure and never shares them with merchants or third parties. All your data is protected!
  The online shop has secure SSL data transmission (like an Estonian ID card).
  The use of SSL in the Elusväli e-shop ensures greater privacy and security than an unencrypted web connection. This reduces the risk of unauthorised copying and use of your information by a third party. Web browsers will display a padlock icon if an SSL connection is available.

• Do you use recycled packaging for packaging and can it be discarded?

  On the checkout page, you have the option to choose whether or not to have your order packed in recycled packaging. This is optional and to opt out, uncheck the box.

  We offer this opportunity to reduce the generation of pointless waste. The recycled packaging we use is clean and tidy, and often you can’t tell the difference. But of course, this choice can be abandoned.

PROMOTIONAL CODE

• Where can I get a promotional code?

  We organise various promotions on the Elusväli mailing list, Instagram and Facebook. We recommend joining the Elusväli mailing list so that you can stay up to date with all the promotions and codes.

• Is the promotional voucher valid for a product that is already discounted?

  Discount codes are only valid for full-price products. Products that are already on sale do not qualify for an additional discount.

PRODUCTS

• How do Purenature products differ from other food supplements and organic products?

  All food supplements sold in Purenature e-shop are pure, organic, 100% plant-based, GMO-free, gluten-free and do not contain unnecessary or hidden additives.
  Major international food supplement manufacturers are allowed to put up to 10% of bulk and additives in a food supplement without having to declare it on the packaging. This is not the case with Vimergy products and is what makes Vimergy quality exceptional.

• What is a food supplement?

  The Food and Agriculture Board defines a food supplement as a food that is consumed in addition to the normal diet with the aim of replenishing the body with various substances.

  The food supplement complies with all of the following conditions:

  • are intended to complement the normal diet;
  • are a concentrated source of certain substances (e.g. vitamins, minerals, plant extracts, fatty acids, etc.);
  • are intended to be consumed in fixed doses or amounts;
  • are marketed in pre-packaged sachets in defined doses, such as capsules, lozenges, tablets, powder sachets, liquid ampoules, dropper bottles and the like, intended for consumption in small measured quantities.

• Can a product marketed as a food supplement in another EU country be a medicinal product in Estonia?

  Yes, you can. In Estonia, the Medicines Agency decides whether a product is a food supplement or a medicine.

  For the most part, however, European countries have fairly similar views on the classification of food supplements.

• What do the SPK and NRV marks on the label mean?

  SPK – Recommended daily allowance of nutrients. The abbreviation SPK (RDA) is used by FAO and WHO 2001. Since 2001, as a recommendation for an optimal daily intake of nutrients, vitamins and trace elements.

  NRV – Nutritional Reference Value(NRV ) for adults is at least 15% of a nutrient to claim the content of a substance in a preparation.

  In Europe, the NRV is mainly used as a % of the daily reference intake for adults. In terms of content, the NRV serves the same purpose as the SPK.

• Why should I take supplements?

  Unfortunately, a large proportion of people do not eat enough balanced and mineral/vitamin-rich foods, as several studies have shown. As a result, many people do not get the right amount of nutrients they need for the body to function normally.

  Most vitamins are not produced by our bodies, so we need to get them from our daily diet. However, over the last 50 years, soil fertility has declined dramatically, leading to a corresponding reduction in the nutrient content of food. It is also known that sources of stress on the body, such as stressful lifestyles, fast pace of life, chronic health problems, periods of intense training or exams, pregnancy, etc., reduce the body’s nutrient intake, so it is useful to provide the body with extra support during these periods.
  This is where supplements come in.

• Are food supplements safe for your health?

  If you follow the instructions on the packaging of the food supplement, the food supplements sold in the Elusväli e-shop are 100% safe to consume.

  Elusväli sells only pure, organic supplements that contain no hidden ingredients, no GMOs and are 100% plant-based.

  In case of pregnancy, breast-feeding, taking medication or health problems, we recommend consulting a doctor or health professional before use.

  Taking supplements can also cause reactions. To find out whether this is a healing or a reaction, stop using the product immediately and consult a doctor.

• How to choose the right food supplement for you?

  As the market for food supplements is not as regulated as, for example, the market for pharmaceuticals, trust in the manufacturer and distributor of food supplements is essential.

  Many food supplement manufacturers use unnecessary and even harmful additives and bulking agents, do not label all ingredients on the packaging (within legal limits) and use ingredients that are not fresh. Therefore, trust in the manufacturer of a food supplement is one of the most important arguments.

  If you are looking for an answer to a specific problem in the world of supplements, we recommend consulting a nutritionist or doctor.

• What is the best way to take a food supplement?

  Use supplements according to the instructions on the pack.

• How do I know if I should take supplements in addition to food?

  If you know that:

  • your diet is not varied enough,
  • you have a health symptom,
  • tests show that you have a vitamin or mineral deficiency,
  • or if you experience a lot of stress or are taking part in intense exercise,

  then there’s a good chance that the right choice of supplements will help to ensure your body’s optimal well-being.

  Studies have shown that chronic deficiencies of critically important minerals and vitamins occur in a large proportion of Western society.

• Can I take supplements without consulting a doctor or pharmacist?

  There is no requirement to take supplements under the supervision of a health professional. The European food supplement market is carefully regulated and only known safe food supplements are allowed to be sold.

  However, it is wise and advisable to consult your health care professional before taking a food supplement. Although they are few in number, there are some supplements that should not be taken at the same time as some medicines.

  It is important to consult a health professional in the following situations:

  • during pregnancy or breast-feeding;
  • just before or after surgery;
  • high blood pressure, heart disease or diabetes;
  • if the food supplement is taken by a child.

  If you want to be sure that the supplement you consume is harmless to your body and provides maximum benefits, choose only products from trusted and quality brands.

• What should I do if I experience an adverse reaction/co-action due to a food supplement?

  In the event of a side effect or interaction, discontinue the food supplement and contact your doctor or pharmacist.

• How long do food supplements keep open?

  Vimergy food supplements retain their best properties under normal conditions, even when opened, until the date printed on the product.

  For best results, keep products in a dark, cool place out of reach of children. At room temperature (~24°C), most supplements and products will keep well unopened unless otherwise stated on the packaging.

• Some food supplements taste so bitter, can I mix it with something???

  The supplements can be mixed with water, lemon water or freshly squeezed juice. Taking supplements with fruit is also good.

• Why choose Vimergy supplements?

  • There is no hidden ingredient in Vimergy supplements – everything is neatly labelled on the packaging. Many manufacturers of food supplements do not label their products with ingredients below a certain percentage, which it is legally correct not to label. Vimergy does not engage in such practices.
  • Vimergy supplements do not contain unnecessary additives. Flavourings, citric acid, GMO products and alcohol. All are excluded for Vimergy products.
  • Vimergy sources its ingredients from clean and fresh produce and raw materials. Traditionally, in the production of food supplements, some ingredients can sit in stock for many years before being packaged. In the case of Vimergy, such practices are excluded.
  • Vimergy uses highly absorbable forms. For example, a mixture of adenosylcobalamin and methylcobalamin in the case of B12, zinc sulphate in the case of zinc, and magnesium in the form of magnesium glycinate in the case of magnesium. The form of the nutrient has been carefully considered for each product to ensure maximum absorption and 100% safety for the body.

• How long will Vimergy 115ml tincture last?

  If you take a daily dose of 2 pipettes (2ml) a day, you will have enough Vimergy 115ml tincture for about two months. If there are 2 or more regular users, then for about a month.
  Many people take supplements seasonally, during periods of illness or sickness – in which case they may continue for six months or longer.

• Can supplements be consumed all year round?

  Yes. The supplements sold in the Elusväli e-shop are of pure composition and do not have any unpleasant side effects.
  However, we recommend consuming Vimergy Canadian Hogweed and Vimergy Licorice Root for 2 weeks, then taking a 2 week break to give the liver a rest.
  Other products sold in the Elusväli e-shop are allowed to be consumed year round.

• Can food supplements be substituted for meals?

  No. Food supplements, as the name suggests, are intended to be used in addition to the main food. A food supplement is not a miracle pill or powder that saves a person from the need for a varied diet. However, dietary supplements have a role to play nowadays, especially if you’re suffering from chronic symptoms and are determined to make strong changes to your life and health.

MOTHERS AND CHILDREN

• Can pregnant women and breastfeeding mothers take supplements?

  Yes, you can.

  Pregnant or breastfeeding mothers may simply have deficiencies in their bodies – it’s a good idea to compensate for this with good quality supplements.

  Food supplements sold in the Elusväli online shop are safe, and there is generally no risk to the health of either mother or baby when consumed in normal daily amounts.

  However, we do recommend that you consult a trusted health professional before starting to take supplements for the first time.

• Can supplements be given to children?

  Yes, supplements can also be given to children, but there may be differences depending on the age, weight and health characteristics of the child.

  We recommend that you consult a nutritionist, doctor or pharmacist before giving it to children for the first time.